Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How should I care for my Paspaley pearls?
To maintain their luster, pearls should be the last thing you put on and the first thing you take off. Avoid contact with perfumes, hairsprays, and cosmetics. Clean them gently with a soft, damp cloth after wearing.
What is your shipping policy for high-value items?
We offer complimentary, fully insured express shipping on all orders. Each delivery requires a signature upon arrival to ensure your purchase reaches you securely.
Can I return or exchange my purchase?
Yes, we offer a 30-day return policy for items in their original, unworn condition with all packaging and certificates included. Please note that custom-made or engraved pieces are final sale.
Do you offer professional cleaning and restringing?
We recommend having your pearls professionally cleaned and restrung once a year. You can visit any Paspaley boutique for our specialized maintenance services.
How do I know my pearls are authentic?
Every Paspaley piece is accompanied by a Certificate of Authenticity, guaranteeing that your pearls are genuine Australian South Sea pearls of the highest quality.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, Google Pay, and select interest-free installment plans.