Returns & Exchanges

Paspaley offers a 30-day return policy for items in original condition, ensuring your luxury purchase meets our rigorous standards of quality and craftsmanship. Complimentary returns are provided for all online orders to ensure a seamless experience.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the item in its original Paspaley presentation box and secure it within the shipping carton, ensuring all certificates of authenticity are included.

3

Affix Shipping Label

Print the complimentary prepaid shipping label provided via email and attach it to the outside of your package, removing any previous delivery labels.

4

Drop Off or Collection

Schedule a complimentary courier pickup or drop off your package at the nearest authorized shipping location for secure transit back to our boutique.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing